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Z5 compact

jbomber60
Visitor

Z5 compact

I have a Z5 that shuts down when the battery reaches 20%. It will not start up again until it's plugged in. I have tried the usual suspects, stamina mode and macafee anti virus etc. Please help!! !! Thanks 

2 REPLIES 2
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Uliwooly
Expert

@jbomber60

I don't think it has to do with macafee, my suggestion, repair the phone with XC and report back. 

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

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NunoSEN2
Hero

@jbomber60;

Just to discard battery condition, is it ok?

You can check battery health in service menu (*#*#7378423#*#*).