Z3+ cracked screen - accessing data

[Ugly]

Hi

Reaching out for help, just cracked my screen on my z3+.  The phone is now locked as the keyboard is unresponsive.  Is there a way of accessing the information (contacts, pics, apps etc etc) without unlocking it?

Thanks in advance

[CameronT]

Hi @Ugly,

Welcome to the community.

You cannot access any of the data without unlocking the phone. What you can do though is use a USB OTG to connect a corded mouse and navigate the screen with a cursor. You will be able to unlock your phone and back up the data to an SD card.

[Ugly]

Thanks Cameron

I will do that tonight to get a full backup and either purchase a new sony device or get mine repaired

[CameronT]

No problem @Ugly,

If you want a repair, give your Local support team a call.

[Ugly]

Purchased a Micro USB to USB On-The-Go adapter, followed the instructions in this support post http://support.sonymobile.com/au/xperiaz3plusdual/kb/023101880740ee8f1014923d18e780d12/

but no mouse pointer.

Tried a wired and wireless mouse and a wired usb keyboard too.

Any suggestions?

[CameronT]

@Ugly

It has to be a wired mouse, a wireless one will not work. Try restarting the phone while the corded mouse and the OTG are connected.

[Ugly]

Thanks again.

I will try again at home with some older wired mice.  The cable I purchased supports upto USB 2.0, I am assuming that is ok.

[Ugly]

I think you need to USB support enabled, and that is probably not set on my phone 😞

Can PC Companion help ?

[CameronT]

@Ugly,

PC Companion is no longer supported, Xperia Companion has taken its place. The issue is that you need to be able to unlock your screen in order to back up the data I'm afraid :(. If you cannot get the OTG to work, I feel your data may be lost.

[Megachip]

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@CameronT wrote:

Hi @Ugly,

Welcome to the community.

You cannot access any of the data without unlocking the phone. What you can do though is use a USB OTG to connect a corded mouse and navigate the screen with a cursor. You will be able to unlock your phone and back up the data to an SD card.

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Do I need a special OTG Adapter for Z3+? Cause all OTG Adapter I've not working with it

Or do I have just reboot the phone to get the Adapter working?