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xz2 high temperature

SOLVED
tridious
Visitor

xz2 high temperature

Hi, I have been using the phone for the past 2 days and realised that it heats up pretty quickly. It was particularly hot at the top part of the back of the phone, the area where the NFC logo is located. I did several "tests" to see how fast it heats up, and I made sure that the phone was cooled down before each try.

 
Firstly, I used the phone for browsing the internet for about 15mins and realised that the temperature(battery) has risen to 43 degrees celsius. Next, I tried using its camera and took several shots and after about 5 minutes of use, the temperature has also risen to 44.2 degrees and the a message was prompted stating something like "the temperature is too high! camera needs to turn off." I then tested the video recording in 4K resolution. The recording lasted for only about 3mins 40secs before the message was prompted, and the recording was not saved. The temperature rose to 44.5 degree celsius.
 
I understand that the automatic shut off of the camera was to prevent any hardware damage from the high temperature. However 15 mins of browsing and less than 5 minutes of 4k recording does not appear satisfactory from a user's point of view, especially after the device being touted as the best Sony has built. I hope that a software update can help mitigate this issue, as it will be a huge hindrance to the day to day usage if the issue remains. Does anyone else have the same issue?
267 REPLIES 267
dm841
Contributor

what country are you residing ?

anm123
Visitor

India

dm841
Contributor

would advice to update to the latest firmware update as this has solved this overheating issue while using the camera 

anm123
Visitor

i did that. even took it to sony service center who did the same thing but problem persists. i have asked for a replacement but i found one more guy with the same problem at service center.. i believe the replaced handset might also have same problem!!!!

dm841
Contributor

the replacement handset might be a soluyion to this issue for you and once you get the replacement handset , let the software settle for the 1st four days do not over use it let it get used to your style of using the phone 

anm123
Visitor

many people are facing the same problem, i checked on internet.... if the new handset also has same problem wat shuld i do? sony people are not even ready to believe that such a problem exists..

dm841
Contributor

allow device to settle and adjust to your way of use then the overheating should disappear make sure the device is running latest update 

naos
Visitor

I don't experience overheating, but then I live in London Face_with_stuck-out_Tongue_&_winking_Eye 

mpeel007
Visitor

Hi there
I had bought a new xperia z2 a view days ago and I'm not happy with this phone.
I have problems with my camera it shuts down every 2 minutes because it is overheating.
Not only in 4k video also by taking normal pictures.
The case have too much place between the frame and the glass and the main camera is of centered.
The phone is also overheating wenn i play games!!!
I'm very disappointed from Sony its not my first xperia phone but I think my last.
I had also an xperia ultra, an z1and the tablet z with this everything is fine.
What can I do?
Will Sony fix the problems?
Tags (2)
mpeel007
Visitor

Im in Austria and I had the same problems camera will shut down by taking normal photos after 1 ore 2 minutes it overheats also by playing games!!!