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Xperia Z5 Premium internet switches itself off despite being used.

Jonnymac
Visitor

Xperia Z5 Premium internet switches itself off despite being used.

Xperia Z5 Premium internet switches itself off despite being used.

8 REPLIES 8
ChloeS
Contributor

Hi @Jonnymac

Can you please elaborate?

Is it mobile data or Wifi that is switching itself off?

Let me know Slightly_smiling_Face

Jonnymac
Visitor

My xperia z5 premium turns off the internet  without any prompting from me. This happens whilst I am using the internet for instance streaming Sonos music. It is very frustrating.

Jonnymac
Visitor

The wireless connection to my home internet is supposed to automatically on. But the phone continues to switch off the connection leaving me reliant on mobile data.

NeoBeum
Enthusiast

Is it set to never sleep? And wifi added to battery optimisation? 

Jonnymac
Visitor

There are no limtations set on the internet use, sleep or otherwise. It is a glitch not a phone setting as I have checked and rechecked all the settings. I have factory reset and nothing changes.

NeoBeum
Enthusiast

Checked router settings? Is there any ios or Apple devices on  the network? 

Jonnymac
Visitor

Himy WiFi keeps turnning itself off.

Jonnymac
Visitor

There are only android and my windows computer on. They have never interfered before. My router has a permanent monitor to keep it switched on.