Community

mysza_z5

Notification bar doesnt roll down when try to open with 2 fingers.. I have read, should do software repair. When try to do back up I have this error: Campanile BR 2007 Getbackupinfofailed. What now??? Please help.. I really regret I choosen xperia. All the time problems with device;((

Jake-SonyXperia

Hi mysza_z5,

Welcome to the community,

This is really unfortunate, we will try our best to help resolve this for you.

I would first suggest removing Xperia Companion from your PC and then restarting it, once done redownload the program, then restart the handset.

Once done try attempt a backup and let us know how you get on.

View solution in original post

Qatrium

When trying to backup next time, don't backup your "Apps" and "Others". Better to backup only your contacts, messages, calendar, and bookmarks. Media is better transferred to a PC via simple copy/paste.

After that perform a software repair using Xperia Companion.