Share your experience!
I am having an issue with the Chrome app on my phone. When I try to access the internet, I do the following.
1-Open 'Google'
2-Type in whatever
3-Select chrome.
Everything works until I select chrome. The window suddenly closes then a pop-up appears stating "Unfortunately Chrome has stopped."
I have done some googling on the subject, and have completed the following in an attempt to fix it.
1- turned phone off and on again
2-Gone to 'Apps' selected 'Chrome'. Forced stop, then cleared data and cache
3 - uninstalled chrome, forcing it to factory default. Went to play store and downloaded updates.
4- restarted phone a few more times
End result: No change. I still get the error.
Any suggestions?
Thanks.
Solved! Go to Solution.
You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
This might be related to google search. Why don't you access chrome directly? Not through google search.
Tried. That doesn't work either. When I open Chrome directly, a window flashes then the error immediately appears.
Try to remove your google account and clear cache and data for google play services.
didn't work.
Also made sure everything on my phone was up to date. Still no dice.
How do I restart my phone in safemode?
Ok, so tried it and it still happens when the phone is in safemode.