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Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

SOLVED
Noca
Visitor

Xperia Z2 Chrome "Unfortunately Chrome has Stopped"

I am having an issue with the Chrome app on my phone. When I try to access the internet, I do the following.

1-Open 'Google'

2-Type in whatever

3-Select chrome.

Everything works until I select chrome. The window suddenly closes then a pop-up appears stating "Unfortunately Chrome has stopped."

I have done some googling on the subject, and have completed the following in an attempt to fix it.

1- turned phone off and on again

2-Gone to 'Apps' selected 'Chrome'. Forced stop, then cleared data and cache

3 - uninstalled chrome, forcing it to factory default. Went to play store and downloaded updates.

4- restarted phone a few more times

End result: No change. I still get the error.

Any suggestions?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.RO.title
_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

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18 REPLIES 18
profile.country.RO.title
_alexdon_
Expert

This might be related to google search. Why don't you access chrome directly? Not through google search.

alexdon
Noca
Visitor

Tried. That doesn't work either. When I open Chrome directly, a window flashes then the error immediately appears.

profile.country.RO.title
_alexdon_
Expert

Try to remove your google account and clear cache and data for google play services.

alexdon
Noca
Visitor

didn't work.

Also made sure everything on my phone was up to date. Still no dice.

Phy
Legend
Legend

do you experience the same if you boot on safe mode?
Phy
Legend
Legend
Noca
Visitor

How do I restart my phone in safemode?

Noca
Visitor

Ok, so tried it and it still happens when the phone is in safemode.

Phy
Legend
Legend

You could repair your phone with PCC

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/