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xperia z won't turn on and can't charge.

echa
Visitor

xperia z won't turn on and can't charge.

My phone suddenly won't turn on. I've tried to charged but it wasn't charging coz the LED lighting is not working.

What happen to my phone ? Any solution u can share to me ? i need your help..anyone that know how to solve this problem.

Thanks.

135 REPLIES 135
lgroen
Visitor

Hello,

To begin, Sorry for my bad English.

My Sony Xperia Z has two pink labels 1 on my USB port and 1 on my SD-Card Reader.
The phone has non official Software so no guarantee.

What happened.

My battery ran out of power, the phone shuts off, so I need to recharge the battery.
I putt the phone to my USB charger but no charge LED (red).
Even if I push my power button no LED blinker. ( 3 times red)

Solution:
At the side of the phone there are 2 copper pins.
You have to putt 2 wires at those points. ( these were used for docking station)
Next you putt 5Volts DC on those wires.


If everything goes right: the red LED will burn.
Hold the wires against the copper ports for +/- 1 minute.
Now putt you USB cable back in you phone and charge it with your USB cable.

It worked for me! 😃 (me happy)

I hope this will work for you two.

Lennart Groen

Zilverdoorn
Visitor

@Tshred, thanks a bunch. Your solution did it for me. My wife had the same problem a couple of months ago. It spontaniously disappeared after the battery was completely drained in this state. I wonder if Sony is aware of this issue and if the know what causes it?

Anyhow, all's well that ends well.

londonpommie
Visitor

Seems quite a common problem?

My Z won't charge, until the battery is fully exhausted.

When I plug in a charger nothing happens, unless battery is dead when the red light will come on and I'll get the battery symbol on screen and it will charge.

If I try to connect it to PC Companion, my PC tells my the USB device is unrecognised and PC Companion can't even see it.

What a mess......

Just did a full factory reset, didn't make a blind bit of difference.

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_alexdon_
Expert

Use sony update service:

http://www.sonymobile.com/gb/tools/update-service/

alexdon
londonpommie
Visitor

Tried that, makes no difference.

The PC beeps and I don't get the USB unrecognised message, but PC Update won't recognise it.

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_alexdon_
Expert

Try on another computer.Strange issue.If still not working,take it into service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
londonpommie
Visitor

Thanks for the suggestion.

Tried it on my laptop, this time PC Update knows something is there and laptop starts to try and install but then tells me it's failed.

Seems a problem in the phone for sure, very strange.

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_alexdon_
Expert

Maybe,just visit a sony service,they will help.

alexdon
londonpommie
Visitor

Thanks will do, they just finished for the week so will give them a try on Monday morning.

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_alexdon_
Expert

Keep us updated.

alexdon