Xperia Z Doesn't Recognize That Earphones are Unplugged

[yussssus]

My issue started when I was using the earphones and received a call on Viber. This happens a lot but this time it's not being fixed. After that, I cannot hear anything through the ear speaker, not all apps notifications can be heard through the loudspeaker: in example: sms yes Gmail yes whatsapp no Viber no.
Music is not played through the loudspeaker. Calls are only heard through loudspeaker. Earphones work always. Seems that the phone is confused and thinks that the earphones are still plugged. I reinstalled. The phone software through PC companion repair, still the same. Appreciate. Some thoughts from the xperia staff. Thanks.
Xperia Z C6602
Android 4.3

[esscute]

My issue was resolved today. Thanks to the sony customer rep.. I was advised to go to Settings> App> All> Smart connect> clear data> force stop. Then restart the phone after 5 secs. Connect the earphone and it will work! Thank God

[Velliyangiri]

I am also seeing the same issue.. I'm using only the ear phones received with the mobile.. This should be haredware issue?..

[Alexandrinho]

I have the same issue with my M4 Aqua Dual E2333. I have cleared data on smart connect, it enable to use my earphone.

I have unplugged them, then now do not work any more. I have desactivated the smart connect app, my earphone are still not properly recognized. Could anyone explain how those earphones works randomly ?

Thanks for your help.

[niranjan248]

i too had the same problem

how it can be solved

[yussssus]

If cleaning the port didn't solve it, you have to replace the headphone jack port. I replaced it at a local shop for 20$