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Wifi doesn't connect while phone is in sleep

SOLVED
big_o
Visitor

Wifi doesn't connect while phone is in sleep

Is anyone else experiencing mobile data having priority over wifi in some scenarios on Z5 Compact?  

To reproduce:

  1. Phone is fully charged.  None of the power saving options are enabled.  Keep wifi on during sleep is enabled.  
  2. Phone is somewhere away from wifi in use with mobile data.
  3. Phone becomes in range of a known wifi device whilst not in use.
  4. After any amount of time, phone is used.
  5. Mobile data is still in use and wifi is only switched to at the point the screen truns on.

This happens at home and my office.

Topic edited by Rickard

165 REPLIES 165
Alvinsg
Visitor

Any updates on this issue? Tried all methods suggested and still having the same issue. Read from other Android forums that they can put Google connectivity services to the not optimized apps. But Sony phone does not have this option. It's really frustrating to get higher than normal phone bills.
Alvinsg
Visitor

Just got the software update and issue not resolved.
Don't think will get to see this issue resolved even till I change away from Sony phones at the end of this year.
Anamon2
Visitor

This is not at all fixed for me either, and I'm frankly pretty baffled that this issue is still unresolved. I assume it just dropped off Sony's radar after they put the "solved" tag on it, without making sure if people actually stopped having the problem.

At this moment, the connection is terrible for me. I have the phone right next to me, which is about 5m from the Wi-Fi hotspot. When the screen turns off, it takes WhatsApp Web about 5-10 seconds to report that the phone is not connected anymore. As soon as I turn the screen back on – I don't even have to unlock the phone – the phone immediately connects to the Wi-Fi again, and WhatsApp works again within 3 seconds. I've done this about 40 times in the past half hour and it was 100% the same every time. Screen off, Wi-Fi drops, screen on, Wi-Fi reconnects. I have this on two different hot-spots, on both 2.4GHz and 5GHz band, dynamic or static IP, and regardless of signal strength.

The legacy DHCP client sounded promising, but didn't change anything for me.

I have an unlimited data plan now, so the phone switching back to 4G constantly is at least no longer a financial issue for me, but that can't seriously be the solution, to just accept that Wi-Fi isn't working.

Sony, what are we supposed to do?

Stegerius
Visitor

Same problem here with Nougat update.

Wifi Policy is set to "Always", but Wifi diconnects when phone is going to sleep.

Alvinsg
Visitor


@Stegerius wrote:

Same problem here with Nougat update.

Wifi Policy is set to "Always", but Wifi diconnects when phone is going to sleep.


don't think Sony is going to do anything.

they ASSUME everything is ok when it is not.

vickyygamai
Visitor

Dear Support, Thank for Perfact Answer. This was the reason my WIFI keep disconnecting. Thank you