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When I updated my phone its giving some issues

Lalankumar5587
Visitor

When I updated my phone its giving some issues

When I call someone my phone screen goes black.

So please give me update for solving that issue

5 REPLIES 5
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Qatrium
Expert

@Lalankumar5587

What is your phone model?

Do you have a screen protector installed recently or any other stickers/cases that may block the proximity sensor?

Lalankumar5587
Visitor

No I have not installed any screen protector or any case Cover please help me 

profile.country.US.title
Qatrium
Expert

@Lalankumar5587

Are you using Z3+?

Lalankumar5587
Visitor

 BUt please solve this issue 

Dhanswrang
Visitor

Make sure that,sensor is not block and covered with tempered glass or cover.That might be the reason for screen going off.. If it is not so,then visit Sony Service Center...