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Touchsreen problem XPERIA Z5

PTICA
Visitor

Touchsreen problem XPERIA Z5

Good afternoon everybody!

About XPERIA Z5 COMPACT

Suddenly, the buttons of the touchscreen of the lower row of the display (back \ home \ tabs) stopped working. In the same time on the lock screen mode, the buttons from same row works properly (microphone / camera / lock). All other areas of the screen also respond properly. Reboot, reset to factory settings, update and restore the software did not gave a result. The test of the touchscreen (via the utility built into the phone) did not reveal any problems. The phone was not fall down, an was not in a water.

I will appratiate any advice due to this matter.

Thank you very much in advance!

Yours faithfully,
Sergei

1 REPLY 1
disimes95
Contributor

Hello Sergei, @PTICA and welcome to the comunity.

I was trying to search for that kind of problem in the web but got nothing Slightly_frowning_Face


I recomend that you go to your local Sony Center, or retailer so the phone can be analized by an autorized Sony Center!

Please, let me know how it goes