The home, back button and app selector buttons are not working (the three bottom virtual buttons).

[donkeydude]

The home, back button and app selector do not work as of a few days now. (the three bottom virtual buttons).
Has there been some kind of update to mess this up?
I put it into safe mode and same problem persists.
Help please!

[gregoryopera]

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@donkeydude wrote:
So my choice is, wipe my phone and update, but I don't want to update as the latest update does not help the battery last very long as I understand it.

Or deal with this major glitch using Glove mode forever more!?

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So there's a new version of software available for your smartphone? Where have heard that this new software update/upgrade affects usage times? Are you sure it's not just one or two isolate cases which may not be related to new software?

Perhaps this new software update/upgrade will address your issues?

[Stelee83]

My z3 compact has just started having the same issues, with the three bottom buttons not responding.occasionally one will work.the phone hasnt been dropped or damaged.

[donkeydude]

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@gregoryopera wrote:

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@donkeydude wrote:
So my choice is, wipe my phone and update, but I don't want to update as the latest update does not help the battery last very long as I understand it.

Or deal with this major glitch using Glove mode forever more!?

---

So there's a new version of software available for your smartphone? Where have heard that this new software update/upgrade affects usage times? Are you sure it's not just one or two isolate cases which may not be related to new software?

Perhaps this new software update/upgrade will address your issues?

---

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@gregoryopera wrote:

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@donkeydude wrote:
So my choice is, wipe my phone and update, but I don't want to update as the latest update does not help the battery last very long as I understand it.

Or deal with this major glitch using Glove mode forever more!?

---

So there's a new version of software available for your smartphone? Where have heard that this new software update/upgrade affects usage times? Are you sure it's not just one or two isolate cases which may not be related to new software?

Perhaps this new software update/upgrade will address your issues?

---

That's the thing, I pretty sure it's an update that has caused it, an update that I was not aware of. Now you see the poster below has the same issues, I'm reading in others places the same problems with the Z3 compact.

Again I ask is there a Sony or Android representative here that can feed this back and get a patch sent out so we don't all have to wipe our phones, "upgrade" or anything else??

[donkeydude]

Which version of Android are you running on your Z3?

[donkeydude]

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@gregoryopera wrote:

---

@donkeydude wrote:
So my choice is, wipe my phone and update, but I don't want to update as the latest update does not help the battery last very long as I understand it.

Or deal with this major glitch using Glove mode forever more!?

---

So there's a new version of software available for your smartphone? Where have heard that this new software update/upgrade affects usage times? Are you sure it's not just one or two isolate cases which may not be related to new software?

Perhaps this new software update/upgrade will address your issues?

---

O.k. so I tried to repair the phone doing as suggested, Repair on the Xperia Companion and the problem persists after "repair". I know the screen is not broken because the virtual buttons work with glove mode. So..... what next?

[gregoryopera]

@donkeydude,

A repair at an Authorized Repair Center.

You've tried everything else and nothing has worked... So a repair at an Authorized Repair Center is your only remaining option.

You can contact your local Sony Customer Care Team and they will be able to put you in touch with your nearest Authorized Repair Center...

[donkeydude]

But if it's a software problem will a repair centre do that? If so and they can repair software isssues I would ask why I can't do it myself with careful instructions?

[donkeydude]

I phoned up the care centre and I will be charged way too much for them to repair something I know to be a software glitch. Remember that the navigation bar works in Glove mode and this glitch happened overnight, phone working one day, turned it off and the next morning not working.

I've gone through all the steps and no software repair or reset is working.

I suspect Sony sends or builds in a software glitch so you have to buy a new phone. Why do I think this?

I looked at the date I had started using my phone and the software glitch coincides with 3 years to the day that the glitch happened, coincidence? I think not!

Very poor from Sony!

[Qatrium]

@donkeydude

It's probably a hardware issue and not a software one. The lower part of the digitizer seems to be losing its sensitivity.

[gregoryopera]

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@Quester wrote:

@donkeydude

It's probably a hardware issue and not a software one. The lower part of the digitizer seems to be losing its sensitivity.

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@donkeydude,

@Quester's theory makes more sense, but regardless, the Authorized Repair Center will test your smartphone before handing it back/sending it back to you... So if their tests show that the issue is still present, then obviously it has not been fixed and the Authorized Repair Center will need to keep it for a little longer whilst they work out why the issue hasn't been fixed.