Sony Xperia ZR Screen broken repair or replace required !!

[brokenxperiazr]

My Sony Xperia ZR screen is broken and i went to Sony Authorised center in Jayanagar 7 Block, Bangalore.

They told that my phone's screen can not be repaired. They are saying that they will contact HO and let me know that a 50 % replacement may be done or not, but there are several days goneby...

My question is that if i buy a phone then i expect to get it repaired. This is a problem from sony that they cannot do a repair.

No point in making such a phone that cannot be repaired. I bought this phone because it can open:- such as change the battery, etc as compared to Xperia Z.

Even on the web several people are selling the screen assembly out of india. This means that part can be repaired as it is available somewhere in the world

I want the solution otherwise i will make sure that as many people come to know about your shortcomings. I am good in broadcasting on internet very well. I just thought to give you a chance before i do something....

I spent my hard earned money on this phone and i cannot just let it go so easily... So mind it and solve this issue ASAP !!

[mathbuji]

Xperia ZR and all have a no repair only replacement policy. Which really by the way. Plus the service center people are horrible. Before seeing the phone they just want you to get a new one and try to pin the problem on you. Combined this plus when the company suddenly decides to stop support for their own products it just emphasises the fact that they do not care about their customers. Word of advice. Go to a local repair shop. And then once you fix it.. sell it.

[PradeepSaini]

Hi

I bought my Xperia ZR in May 2014, first it got faulty in 3 months then sony took 1 month in warranty replacement.

Now after approx. 18 months it's again faulty, handfree jack not working properly, i've submitted my xperia to service centre but they are not able to repair it. They are giving only 50% valvue of phone with so many terms and condition such as: 1.) Have to purchase sony mobile 2.) MRP should be more than 23 k 3.) New mobile will be refreshed phone. Are u guys helping me or selling your refreshed mobiles.?

So I have decided to dump the waste(Xperia ZR) and go for another option but No Sony anymore,This is the worst experience ever with Sony .

[shetty_sun]

hi Team,

Am facing same issue with sony ZR. Service center people are not even touching mobile. They are telling they will give 20% discount to buy new mobile. Comeon guys i paid 32k to buy this mobile 2 yrs back and now they are telling no service. This is really bad for sony users.

If this continues people will loose hope on sony mobiles and go with some other mobile companies. Please advise us on how to proceed with this.?

regards,

Disappointed Sony User:(

[Abby_Baloch]

no sir sony isnt available in my country what i need to do in order to get it repaired