Sony Xperia Z5 Finger Print Scanner stopped working

[Vartika]

Since the kast update the option of fingerprint lock has disappeared.. There is no more option to unlock the phone by fingerprint..plz resolve this problem one doesnt buy such an expensive phone to face these issues a thing which was inbuilt in the phone should not disappear like this

[KimJ]

At least once a week the reader stops. 

So far I've factory reset twice and used the software repair once. 

[Emil]

@KimJIf you are still experiencing the same behavior with your fingerprint after doing a software repair, I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further investigation.

@Adi7Have your tried any of the trouble shooting suggested in this thread?

[Mkinoi]

I tried to unlock my phone as usual, but it says "fingerprint hardware is disable" something like that.. And i tried restart my phone, but unfortunately, there is no sign of fingerprint features anymore and its totally missing even in the security setting.. 

[Emil]

@Mkinoi, I'm sorry to hear this.

Have your tried the troubleshooting suggested in this thread? If not I would recommend that you do so and get back with the results.

[Mkinoi]

My problem solved.. Try pinch the red circle area back to back of your phone while try press the side button.. Seems like the ribbon connector is loose inside.. The fingerprint function will be back after a few days, if u success pinch your phone.. Good luck..