Sony Xperia Z5 Finger Print Scanner stopped working

[Vartika]

Since the kast update the option of fingerprint lock has disappeared.. There is no more option to unlock the phone by fingerprint..plz resolve this problem one doesnt buy such an expensive phone to face these issues a thing which was inbuilt in the phone should not disappear like this

[MarlonUk1]

can you check if it is present while you are on safe mode?

otherwise. try to perform a software repair using Xperia Companion

[Emil]

Hi @Vartika,

Welcome to the community.

I'm sorry to hear this. I recommend that you try and temporarily delete any stored fingerprints in your device. To do so go to: Settings > Lock screen & security > Fingerprint Manager > Tap a stored fingerprint > Delete. Then try to re-add a new fingerprint.

I'd also recommend that you try and reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be disabled in this mode.

Let know how it goes!

[Carneiro]

Hello. I updated to 7.0 and now fingerprints disappeared from the settings. Any solution?

[Emil]

Hi @Carneiro,

I recommend that your try the things suggested in this topic and see if there is any change.

Let me know how it goes!

[Carneiro]

I tried everything and it doesnt work

[KimJ]

After Nougat update on E6853 the finger print reader sometimes stops (message: finger print hardware unavailable). A reboot seems to fix the problem for a couple of days. 

[Carneiro]

My Xperia is E6653 and keep the problem after reboot

[Emil]

@Carneiro, If it's still the same after in safe mode, I recommend that you perform a software repair using Xperia Companion on your device.

If you are are still experiencing the same behavior after that. I suggest you get in contact with your Local support team for assistance with having your device sent in to an authorized service center.

@KimJ, How often do you  have to restart your device for it to work? Have you tried to do a software repair using Xperia Companion as well if not I recommend that you try that.

[Adi7]

I am using xperia z5 dual and phone is nit detecting fingerprint