Screen Problems

[Filipefal]

My compact z3 is not working well the screen, it lost sensitivity in some places, it is already the second device of the same model with the same problem, the first has been replaced by the warranty and the second has the same problem.

GT

[Emil]

Hi @Filipefal and welcome to the community!

As this is a international community your previous post has been translated to English using Google translate. Please keep future post in English.

I would recommend that you test your touchscreen in the built in diagnostics tool. To do so, go to: Settings > About phone > Diagnostics > Test > Touchscreen. How does the touchscreen behave here?

I'd also recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

Let me know how it goes.

[Filipefal]

oi suporte 

não sei falar e escrever em ingles, tambem tenho que traduzer o que voçê escreve,

eu fiz o procedimento de teste da tela em modo de segurança e continua com o mesmo problemas de semsibilidade esse aparelha atual esta substituindo outro aparelho que teve o mesmo problema de semsibilidade, eu gosto dos recursos do aparelho mais pela segunda vez estou tendo o mesmo problema como podemos resolver esse problema ?

Hi support

 

I do not know how to speak and write in English, I also have to translate what you write,

I did the test procedure of the screen in safe mode and it continues with the same problems of semsibilidad this current device is replacing another device that had the same problem of semsibilidad, I like the features of the device more for the second time I am having the same problem how can we solve this problem ?

GT

[Emil]

I would then recommend that you try and perform a software repair using Xperia Companion to see if anything software related is causing this behavior.

If you are still experiencing the same behavior after doing so, I'd recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out.