Removing retail demo

[Bella-d]

I cannot get the retail demo video to stop. It plays all the time and deletes apps and things.

I've tried the *#*#sellmore#*#* and when I type this is nothing happens. I've googled for ages looking for a solution.

How can I check if the phone is a retail phone and if it is is there anything I can do? I got a from a friend

[Uliwooly]

Dial *#06*#  and look for the IMEI number, if you can't find one most likely it is a Demo unit

[Bella-d]

It has an imei number

[Uliwooly]

Dial 

*#*#73556673#*#*

[Bella-d]

Doesn't do anything that, the number just disappears when you finish typing if

[Uliwooly]

you are supposed to type it and wait few seconds, you might want to take it back to the store if nothing work 

[Bella-d]

Actually the code seems to have turned it off even though it didn't say anything but whenever the phone is reset or even factory data reset it comes back on and also has a list of contacts that I have no idea who they are.

Thanks for help

[Uliwooly]

Odd, it'll be wise to delete everything with PCC, re-install the latest update

PC Companion (PCC)

Bridge (for Mac)

[Bella-d]

Thank you, will give it a go. I just download that on my laptop I presume and then there will be a button to erase all content and settings?

[Uliwooly]

it will be under updates, it is wise to re-install the latest update