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Regarding the defect in my Sony Xperia z3 Compact (D5803) phone

lillemu4
Visitor

Regarding the defect in my Sony Xperia z3 Compact (D5803) phone

In January last year I have purchased my Sony phone and in January this year I noticed that the rubber of the top, that is made to cover the charging slot started to fall off..  in a week after that the rubber part disappeared and the whole plastic slot-cover started to fall off.  Now that part is also gone. My smartphone doesn`t  have its initial wholeness anymore and  isn`t waterproof because of a defected slot-cover.  It doesn`t look very nice. I know, that this is not my fault, because I use my things very carefully and because my friend`s identical phone Sony Xperia z3 ( he bought it in Germany approximately the same time)  has absolutely the same problem now.  It lost its rubber and in a week the whole cover part is gone.

 May I get some help with it please?   

1 REPLY 1
Emil
Enthusiast

Hi @lillemu4,

I'm sorry to hear that. As this is hardware related I would recommend that you get in contact with your local support  for help with having your device sent to an authorized service center as I am unfamiliar with how to do so in your country.