Problem with camera, white shadows on photographs

[Настюша]

Белая пелена на фотоснимков и при съёмки видео!  В чём причина? 

 White shroud on photos and when shooting a video! What is the reason?

GT

[Edso]

Take the case off, if you have one.

The flash might be lighting up the case and reflecting back into the lens.