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Phone shuts down

Uniqhorn
Visitor

Phone shuts down

Making a call, messaging, camera etc all working fine but whenever I try to do anything using the Internet the phone shuts off after a minute or so and will  it reactivate until plugged in to a charger. This is regardless of battery status and when phone comes back on it shows correct charge level. Any suggestions gratefully appreciated. 

2 REPLIES 2
ChloeS
Contributor

Hi @Uniqhorn

Sorry to hear about that Slightly_frowning_Face

Just to clarify, does this happen when using mobile data or wifi? Or does it happen when using both?

Let me know Slightly_smiling_Face

Uniqhorn
Visitor

Hi ChloeS

It happens on both, WiFi and mobile. 

Thanks for looking at this, hope this helps 

Uniqhorn