Phone not starting

[boscutzza]

Hi there. I just bought a 64gb sd card and used it.  I connected the phone to PC via USB and it didn't recognized it,and so i just restarted the phone. Untill now i had no problems with restarting the phone but today din't want to start and the green front light is opened non-stop. What should i do? I tried to shut down,i tried to repair and nothing. I need help please.

[_alexdon_]

So now the device doesn't power on?

[boscutzza]

Yes,and the green light is still on.

[_alexdon_ · Accepted solution]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[boscutzza]

Ohh gosh,thanks man. I just had to power button and Volume up. You the best.

[_alexdon_]

Nice,I thought you already tried that,that is why I said to repair.

[boscutzza]

I tried just holding the volume down. Heart attack,ty man.

[boscutzza]

One more thing, i'm kinda afraid to use again the new card. What do you say?

[_alexdon_]

Do you have a microSD adapter? Reformat the card in your computer and check again.

[boscutzza]

Yup,ty bro. Have a nice day.