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phone keeps freezing then restarting

simonviper
Visitor

phone keeps freezing then restarting

I have a Sony Xperia z3 and when I go on facebook and watch any kind of video from different people or website my phone freezes then restarts rhe phone please help anyone
22 REPLIES 22
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Uliwooly
Expert

Do you have an antivirus or taskiller? 

Phy
Legend
Legend

Try Clearing the Facebook app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the Facebook app.
5. Tap Force stop > Clear data.
6. Restart the phone
simonviper
Visitor

I tried that and it's still doing it i don't see why it only happens when on facebook though
simonviper
Visitor

I have avg antivirus
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Qatrium
Expert

Did you try Unistalling Facebook app, restarting your phone, then installing it again? You can do this from Setting -> Apps -> Facebook -> Uninstall

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Uliwooly
Expert

Uninstall the antivirus app > restart the phone > check again. 

simonviper
Visitor

Iv tried all the suggestions and none work it's since I updated my phone it started happening
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Uliwooly
Expert

Repair your phone with PCC and check again

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

Phy
Legend
Legend

Do you experience the same lag while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008