Phone is Locked into an Emergency Call Lock Screen

[iam888]

Hi All,

My SX-Z1C is currently locked into an emergency call lock screen. I tried rebooting the modem without the SD card and SIM but it didnt work. is there a way to reformat the phone without getting into the settings / homescreen? Coz right now i cant get pass through the Emergency Call Lock Screen to get to the homescreen or settings. If so what tools do i need.? Or is there a way to fix the issue without reformatting the phone

[Thommo]

How did this happen because I find myself unwilling to help as this can happen if the phone is lost or stolen and the owner locks the phone remotely meaning what you have now will be the outcome of running a remote command

[iam888]

the phone is not stolen.. i was wiping the fingerprints with a cloth and suddenly went to that screen..

S/N: CB5A1YBML

IMEI: (deleted)

BARCODE: 7311271449522

i also have the receipt, contact details of the shop where i bought it, and the date of purchase as a proof, if ever you may need it..

[Thommo · Accepted solution]

To perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Remove your IMEI number from your above post

[iam888]

Resolved.. Thank You Sir.. :smileysmileythumbsup:

[VladV]

It worked for me too. Thank you !!

[41slipknot]

i am also having this problem, i cant use PC companion though as my phone is old and doesnt appear on the list of phones that sony do, its an Xperia Miro, is their anything i can do about this?

[marcin861]

Hello, 

i hook under the topic because I have a similar problem, but how can I copy the data before I repair the system? because I can not get through usb, it is locked ...

Is there any way ? please help

[Bebars]

I can't open my phone due to I forgot password . I tried by PC companion but the program don't work well it wants updating but when I start update it informs me that is wrong . I reinstalled PC companion but the same result . what should I do ? 

[Christofer]

Hi @Bebars, I'm sorry to hear that.

I moved your post to this topic

PC Companion has been replaced by Xperia Companion. If you download and install it you can use the Repair option to reset your device.