Phone hangs up when using Whatsapp

[Sako]

When i am using whatsapp application, my phone freezing and still on on whatsapp without any key working. What is the cause of this freezing?

[ilkkusss]

No just with whatsapp

[Jonas]

Hi @ilkkusss, sorry to hear about this and I apologize for the late reply.

Is there any update available for the WhatsApp application in the Google Play store? If there is, please update the application and see if that helps.

Is there any change if you use mobile data instead of Wi-Fi or Wi-Fi instead of mobile data?

If there is no change after doing the above, please get in touch with the developers of the application and see if they can provide you with some more tips since the support I will be able to provide you with for third party applications is limited.

You can find some troubleshooting steps on the link below as well.

https://faq.whatsapp.com/en/android

Keep us posted!

[ilkkusss]

No update available for whatsapp,

And I noticed it only freezes when wifi is on, not when I use mobile data.

[Jonas]

Hi again, I apologize for the late reply!

Does this occur on more than one Wi-Fi network? If it does, my recommendation that you get in touch with the developers of the application is still what I would recommend since I can't provide much more troubleshooting for the application as we have not developed it.