Phone freezes when making a phone call

[tiniiilein]

Hey,

I've only got my new phone for 3 months now and since about 1 month I have a problem when calling. 

When I make a call the screen goes black and I can't unlock the screen anymore and it only works again once the other person hangs up the phone, I can't even do that myself. 

And when I get a call the screen always unlocks when I place it near my ear so I always end up pressing something on the screen.

Help is appreciated thanks!

[Ashroft98]

Do you install any screen protectors?Maybe it was interfering the proximity sensor.

Try this

Go to Settings > About Phone > Diagnostics > Test Device > Ear Proximity Sensor test and test it whether it functions properly or not.

If no,try removing the screen protector(if you install one) and test it again

[12215_qas]

I have same problem of screen freeze during call. But i have no protector

[Uliwooly]

@12215_qas

Could you test your device?



Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests