Passcode forgotten on Z3 Compact

[marty80]

Can someone let me know if its possible to unlock or factory-reset a Z3 Compact with the lock screen password forgotten?
There does not seem to be the option to unlock with a Google Account, and I cannot find a way to reset the phone.

[MarxErol]

I have the same problem, ive tried the previous method and nothing works for me. I cant find the PC Companion, its the Xperia Companion that shows and I cant uses it since I forgot my PIN and dont have any access for my phone. Is there any alternative way? IM SO DEPRESSED, PLEASE HELP ME. PLSSSS

[csaint16]

Hi

I'm trying to perform this on my Dad's phone since he forgot his lock pattern. I just have a couple of questions.

1. Is PC Companion and Xperia Companion the same software being referred to on this process?

2. To peform the repair aside from the phone being turned off, do we also have to make sure the laptop/pc is connected to the internet?

3. If internet is required to complete repair, how much data will be downloaded for the process? This is one of my concern as my network subscription has a 1GB data cap per day. If I exceed that it will downgrade to 2G and that will slowdown the repair process. 

Thank you

[sally1115]

my daughter forgot her screen password,,,i hav followed the instruction on xperia companion,,, but it ends to an error shows 'Something went wrong with the software repair

Please try again later and contact Sony support if the error persists.

UEVersionConnection '
2.3.7.0 / Windows 7 Home SP1 64 bit / Win32 / US

iv tried find my device but it cant open lock change upon pressing SET UP SECURE & ERASE ,,only shows a 'notification sent'