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No more USB OTG on Z3Compact with lollipop

Cevenn
Visitor

No more USB OTG on Z3Compact with lollipop

Hi.
Since I've upgrade my Z3Compact to lollipop, l've got no more access to USB OTG.
Test done with 2 USB sticks, 2 cables.
Working on a friend's Z3Compact still under KitKat with those sticks and cables.
Connexion is not detected by the device.
32 REPLIES 32
SergioPL1
Contributor

Z3 Compact, 5.1.1

Logitech USB mouse - works fine

MHL output using Sony IM750 - works fine.

So try to repair your phone. If it still not works try another cable. If everything else fails try Service Center.

Nero216
Visitor

Hi Sergio, thanks for that but repairing my phone doesn't the problem. When i clicked on your name i saw that you intervened on many topics. Curiously some of these highlight some similar issues with the Z1 and the Z1 compact. People report that they have no more otg when they upgrade their phone to lollipop. Like always Sony support don't bother in giving me answers, they just ask me to send my phone to repair. But if this is a software issue it's just a loss of time. Did anyone sent back his phone to support ? What was th cause of this issue ?
Cevenn
Visitor

Without any answer from Sony, phone sent to repair by my carrier yesterday.
I bought another Z3Compact, without any problem with OTG...
Nero216
Visitor

Today i received my phone from service center guess what they did...

A software repair ! And they sent it back ! Of course otg and mhl still don't work. Thank you sony ! I think i won't buy any product from you anymore.

Nero216
Visitor

Thar's it no more sony for me: they sent it back simlocked so i can't even call with my phone !

Cevenn
Visitor

Back from carrier, software update only, usb OTG still don't work...
I have to bring it back to the carrier...
Cevenn
Visitor

As they can't repair it, my carrier propose me an exchange. I'm waiting for my new Z3Compact!
Cybervbravo
Visitor

Mine too
Xperia z3 dual no otg after updating to lollipop
AdolfGottscha
Visitor

Don't work on my z3c too. Never work to be honest! Mhl works fine...
Cevenn
Visitor

As Sony doesn't repair theirs devices in France, the carrier send it to an electronic service, as many brands.
I had to send it 5 times!
They have change some parts inside, new IMEI, and break the body. They have change it, but the device wasn't waterproof anymore (test with pressure sensor...
At the end, the carrier finally change the phone.
I have a white one now, with working usb OTG...