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No active fingerprint sensor

Matze87
Visitor

No active fingerprint sensor

Hello everybody,

since a few days, i have problems with my fingerprint sensor.

There was a shortly info in the locked screen "fingerprint sensor is not available"

After this, the sensor didn't work anymore and there's also no option for this in the security-menue.

As i've seen in the internet, this is an issue regarding  US-devices.

I've bought and use it in Germany (o2/Telefonica).

Do you have some infos for me ?

32 REPLIES 32
Sampol
Visitor

The fingir print was working normally, but when I upgreat the software started to fail and now does not work at all
Any held?
profile.country.GB.title
Uliwooly
Expert

@Sampol

Repair the device with XC if that doesn't work, contact your Local support as it could be hardware related

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

Yaroslav2005
Visitor

Hi! I restarted my phone in safe mode, and it's work's!! What should I do next? Thanks