No active fingerprint sensor

[Matze87]

Hello everybody,

since a few days, i have problems with my fingerprint sensor.

There was a shortly info in the locked screen "fingerprint sensor is not available"

After this, the sensor didn't work anymore and there's also no option for this in the security-menue.

As i've seen in the internet, this is an issue regarding  US-devices.

I've bought and use it in Germany (o2/Telefonica).

Do you have some infos for me ?

[grantix89]

 Hello,

My fingerprint scanner to unlock my phone no longer seems to work and I do not have access to it in the security settings. Is there a reason for this as it is really frustrating!

Kind regards,

Andrew

[giorgos42]

Did it work initially? It might be a hardware problem. Try a software repair

[plaguexyz666]

I am longer able to find the fingerprint sensor in settings / security??

It's just gone????

[Emir1]

Hi, I am sorry to hear that.  

I would suggest trying to perform software repair using Xperia Companion, to see if it could be related to the software.

Should the behaviour persist, then I recommend getting in touch with your Local support in order to have the device sent to an authorized service center so that a technician can have a look at it.

[My_dream]

Fingerprint device is not supported on Android

[Emir1]

Hi @My_dream,

Could you elaborate on what you mean?

[amd_2012]

Since last few months my brothers Xperia z5 dual phone fingerprint option missing from the settings menu. Its happen from last update. he went to Sony repair center they said it was a update problem. How can he fix this one. I checked online every one have this issue. Now don't tell this is a hardware issue. Please fix this bug.

[Riweb]

Me too. Any news in this?

[olesya1]

This exact same thing happened to my proximity sensor, just completely removed itself. Sony

[BVKrishna]

My Sony Xperia Z5 has been giving me a sudden message. Fingerprint hardware unavailable.

Have used : 1. Factory reset, 2. Software Repair using Xperia companion.

Once in 3 attempts the finger print option activates and then after a few days stops working.

Unable to figure out who to resolve this.

In the last 3 months have faced this problem about 4 times.