My Xperia Z3's screen is black but phone still works

[London369]

Hi everyone!

I tried to find another question like this to help me, but I didn't find it. So, I have had my Sony Xperia Z3 for a month and it always worked well, I didn't have any problems. I've never dropped it. About an hour ago, the screen went black while I was checking something on the phone. At first I thought the battery ran out, but turns out I have plenty of battery and the phone is on charger now. Then I realised that phone works just fine, it rings when someone calls me, when there are some notifications you can hear a sound too. I can even set volume. Just the screen is black all the time.

Anyone had this problem? Do you know how can I fix it?

Thanks.

[mr_xzibit]

Has the phone been in contact with water? Either way.you need to contact your local Xperia Care mate

[London369]

No, never. Guess I'll have to

[London369]

Any other solutions? Please

[Thommo]

Have you tried a reboot - press volume up and power until you feel 3 quick vibrations then power on your device if that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[London369]

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@Thommo wrote:

Have you tried a reboot - press volume up and power until you feel 3 quick vibrations then power on your device if that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

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@Thommo is that like a restart or reset? Sorry, I'm not really into tech I don't want to lose my data because I've already lost it on the previous phone and I wouldn't like to have to start it all again.

[Thommo]

It's a way to turn your device off so some would say it's a soft reset but no data is lost or removed

[London369]

I tried it, but unfortunately it didn't help. But thank you so much for giving me an advice.

[Thommo · Accepted solution]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Per1]

Same problem with my phone, suddenly the screen started to go black for no apparent reason, but the phone still works if you know where to press. On my phone I can now force the condition by tapping the screen three times quickly, the screen will then go black and I have to restart. It is quite annoying and must be a fault with the software? Returning the phone to the dealer is not an option, they say they need to send it off for repairs but I can't be without the phone for weeks! Anyone know a workaround?