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moisture in Z2 camera lens

chucklzsmiley
Visitor

moisture in Z2 camera lens

Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks
47 REPLIES 47
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Uliwooly
Expert

Sorry to hear that, open all the covers > remove both SIM and SD cards > place your phone inside a bowl with rice and let it sit for 1 or 2 days

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Uliwooly
Expert

You have to contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

chucklzsmiley
Visitor

I tried the rice thing overnight and it made no difference, you think leaving it longer would help? I'm hoping to get a replacement from my carrier yet
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Uliwooly
Expert

It could help, you should request a vacuum test

Maxmuc
Visitor

I have the exact same problem. I did not even submerge the phone. I just washed it under a very gentle beam. All flaps were closed, and there are no signs of water intrusion or malfunction aside from moisture within the lens.
Maxmuc
Visitor

Here is a picture of the disaster:

DSCF1758.JPG

RobbinB85
Visitor

My flap for the memory card doesnt have a snug fit at all, i can just tuch it gently and it will almost fall out of its position.
On z1 you could really feel the snug fit.
Pri6oner
Visitor

I wouldn't bother trying to dry the phone out. Just return it for a replacement. After all one of it's key features is that it it IP58 rated and if it fails a small dunk or gentle wash then the phone is defective.

Quist
Visitor

A kudos to Sony. I had the same issue as the OP, but had taken a video of my testing the phone in water that proved that I had the hatches closed and showed where the leak was. After some issues getting the paperwork to send it in, I had a replacement unit within a few days. Tested it and so far so good. Thanks Sony!