Mic failure ?

[bluemoon22]

• Phone works and you can make calls from a headset / speaker 
• Mic records audio if you take a video or do an audio recording 
• Mic does not work during a phone call 

We have tried factory reset and that has not resolved it 

[disimes95]

Hello @bluemoon22

Did you try using Xperia Companion to perform a software repair?

Otherwise i recommend you to go to your local Sony support center so they can analyze your device

Please, let me know how it goes

[bluemoon22]

Thanks - the Software Repair made no difference 

[disimes95]

Hello again! @bluemoon22

Sorry to know that 😕 

Since the problem persists and the software repair it´s done, please go to

Settings » About Phone » Support 

Then, scroll down till you see "Microphone". Run the test!

Please tell me how it goes.

[Luan7]

I have the same problem and have sent the phone in twice now for repairs at an authorised dealer and still not fixed.... When I do the microphone test it records but on phone calls the other party says that my voice is soft and unclear