Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number pad

[CPK]

As above, when my screen locks a video plays. This is whether charging or not. I cannot get it to stop playing this video. Also, when I try to set up a PIN for my phone. A padlock appears over the number pad. I have also tried then to set up a swipe lock. The number pad again gets blocked by a Padlock.

Any help will be much appreciated.

[Uliwooly]

@CPK

Did you purchased a retail demo phone? 

check this out

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Removing-retail-demo/m-p/844453/highlight/true#M370

[CPK]

No I purchased a normal phone as far as I can tell. It was fresh out of the box and everything. I might have to take it back to them however.

[Uliwooly]

@CPK

You should, keep us updated. 

[_alexdon_]

Just a question,have you tried to dial *#*#73556673#*#*?

[CPK]

Yes I have tried the codes. To no avail. I also still cannot lock the phone. When I try to set up pin lock a padlock appears over the top of the number pad. Not having much luck here.

[_alexdon_ · Accepted solution]

There is a slight chance you got a demo unit. Contact your seller.

[CPK]

Yeah. All roads seem to be leading that direction.

[CPK]

Sorry it took so long for my reply. I have been busy at home. I had a demo phone. Took it back to Carphone Warehouse and they replaced it for me. All sorted.

[_alexdon_]

Nice to know.