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Impossible to make or receive calls and screen goes back

Irenepanik
Visitor

Impossible to make or receive calls and screen goes back

I have  read several having the problem with screen going black during a call, but my problem is different in that it does not even work to make the call. Phone works fine using all apps, sending SMS etc, but once I try to place a call, the screen goes black and I do not hear any signals going through or nothing. At the other end the call takes place, but with noone on the line. Same for incoming calls, looks ok until I press answer button, then the screen goes black and I can not hear or be heard. Once the call is ended from the other side, which can take long in case of answering machines etc, the phone looks ok again. I have taken off the screen cover and cleaned the phone and I have reset the phone completely, but problem remains. Anyone has a clue what the problem is!?

12 REPLIES 12
Fallauk
Visitor

Sony - is there a fix to this as I have had to enable my Accessability option to use the power button to end calls as I have no other way as the screen never turns back on to end a call or do anything..

Fallauk
Visitor

I have just tried cleaning my proximity sensor and this seems to have resolved the issue.. Will need to test a bit more - but something I didn't think of before...

NeoBeum
Enthusiast

Tempered glass without cutout can also do a similar fault