IMEI # not valid

[Mmju]

I have problem to add my device xperia z3+ dual in to xperia care. The IMEI # is not valid. Why? What is the problem? Anyone please advise what to do

[Thommo]

For IMEI number issues you would be best contacting Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[Mmju]

thank you

[Sam]

Please also make sure you are entering only the 15 digit number starting with 35 (usually) with no dashes or spaces.

[Mmju]

i tried all of that but it is not working, IMEI is not valid

the xperia support team untell now there is no response.

[Hampus · Accepted solution]

Hi,

Since you have a dual phone, have you tried with both of your IMEI-numbers? Otherwise, could you send a PM to me with your IMEI-numbers and I can check from here?

[fusionist]

IMEI: [removed by Hampus]. is not valid. why? i buy this phone a week ago. i can't update.

[fusionist]

i tried many times also with dashes, but still not valid my IMEI. what is the prblem?

[Hampus]

Hi fusionist,

Information such as IMEI, should not be posted here at the forum. Please check the discussions guidelines (in my signature).

I have added your phone manually from my side and it looks OK. Could you logout and login again to see if you can see your phone now? Otherwise, send me a personal message with the email address that you use via sonymobile.com.

[YessDuque]

Hi Hampus, I've been trying to register my device and says the same thing IMEI no valid, I've bought this phone like 3 days ago 

Xperia M4 Aqua