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forgot lockscreen password

SOLVED
fedtmule56
Visitor

forgot lockscreen password

I gan't unlock my phone.

What to do ?

1 ACCEPTED SOLUTION
2 REPLIES 2
Thommo
Genius

If that fails then

Perform a system repair using PC Companion - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP