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Finger scanner pixels

Mrhurstgj
Visitor

Finger scanner pixels

I have just noticed a strange pixelation next to my finger print scanner, I haven't dropped the phone so I'm wondering where this has come from? 

3 REPLIES 3
Emil
Enthusiast

Hi @Mrhurstgj,

I'm sorry to hear this.

Could you provide us with a picture of this? It would be very helpful to determining if this is hardware related or not.

Mrhurstgj
Visitor

Screenshowith no bad pixelsScreenshowith no bad pixels

Bad pixels near thumb scannedBad pixels near thumb scanned

Emil
Enthusiast

I'm afraid that looks to be hardware related. Slightly_frowning_Face

I recommend that you get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center for repair.

Let me know if there is anything else you are wondering about.