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Factory reset

JJF552
Visitor

Factory reset

Translation via Google Translate:

If someone can help me with reset, I appreciate it. I made a locking password with a drawing and a few days later the screen of the cell broke I stayed a while without using it and now I have decided to fix it and I no longer remember the password nor the email I registered now I can not use it anymore. Thank you very much in advance

Se alguém puder me auxiliar com reset eu agradeço. Eu fiz uma senha de bloqueio com desenho e uns dias depois a tela do celular quebrou eu fiquei um tempo sem usar e agora resolvi concerta-lo e não lembro mais a senha nem o email que cadastrei agora não consigo mais usar o mesmo. Desde já agradeço 

1 REPLY 1
ChloeS
Contributor

Hi @JJF552

Just to clarify, you have broken the screen of you device, does it still respond to touch?

If it does not, you can perform a software repair using Xperia Companion which will reinstall the operating system and also wipe the internal memory of the device, just as a factory reset would.