Error when checking for software update for xperia z3v

[Fleet07]

Im currently on android version 4.4.4 and I want to check for an update. When I click System Updates -> Check for new software update, I get this error: "Error during DM session". I'm still getting this error after doing a factory reset. 

Any Ideas?

Also, Im running my phone on WIFI only as I do not have a SIM card yet.

Thank You,
Collin

[Uliwooly]

@Fleet07

Have you unlocked the bootloader?

[Fleet07]

@uliwooly
Im not sure....I can see in the confuguration that the rooting status is "Bootloader unlock allowed: No"

[Uliwooly]

@Fleet07

Just realized that you have the Verizon Z3, you can't unlock the bootloader, what if you use PCC?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Fleet07]

@uliwooly
It looks like the PCC doesn't support the Z3v (D6708) yet. I could not find it in the list of products at all. Very strange. 

[Uliwooly]

@Fleet07

select the Z3, it won't install the Z3's software, it will show you the steps. 

[Fleet07]

@uliwooly
It says that the PCC can't update my phone and I have to use Verizon's software update tool 

[Uliwooly]

@Fleet07

Bummer, you should contact big red and ask them about it. 

[Fleet07 · Accepted solution]

I got this issue reolved. For anyone wondering I ended up getting my phone activated with my sim card and the error went away. 

[Uliwooly]

@Fleet07

Glad to hear its working now