Email notification sound

[Jaynio]

Hi Chaps

Does anyone know how I can set a 'ping' or some other sound to notify me of an incoming email plase?

I've looked and looked but can't seem to do it!

Thanks in advance...  xxx

[Johan]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Go to the E-mail application > Tap the three dots in the top right corner > Settings > Tap your E-mail account > Scroll down to Notification settings.

[Jaynio]

Fantastic - thank you for that Johan!  This forum is so helpful.  I'll check out the link you gave me for future reference.  Thanks again.

xx

[Jaynio]

Sorry Johan - one more thing...

I've gone to the notification settings, and chosen a 'ringtone' for emails.  I then click 'done', but when it goes back the the Notification Settings page, there's nothing 'ticked', so it's not letting me assign a tone.  Can you help any further pelase?

xx

[Johan]

Do you or did you get a pop-up saying" Complete action using" when you click select ringtone?

[Jaynio]

Yes... with the options of:

File Commander,

Media Storage and

Sound Picker.

I used Sound picker.

I've just tried to use Media Storage, but it still doesn't register/save my choice.  If I use File Commander, it brings up a list of all sorts - Downloads, Pictures, Music, Videos, Internal Storage etc...

[Johan]

It shouldn't be any problems if you use sound picker. I'm not able to replicate this when I test.

What tone do you select? Is a tone you've added to phone yourself or is any of the included ones?

You could try to clear data and/or cache for the sound picker app and check if it helps.
Settings > Apps > All > Sound picker.

[Jaynio]

Hi

That still doesn't work 😞

I've tried a few sounds, and they're all ones that are included on the phone so I would have thought they'd work.

This is the ONE thing that's annoying me with this phone - I like it otherwise, but the sound thing is just such a pain!  I had an iPhone before, and that was so easy.

Thanks for trying to help Johan.  Not sure what to do now - looks llike I may be stuck with no email notofications!

xx

[Johan · Accepted solution]

Oh no, don't give up just yet.

I want you to try this. It will clear the configuration of your E-mail account but if you have your details it shouldn't be too much trouble to just enter them again.

Go to Settings > Apps > All > E-mail > Press Clear data and OK.

Go to the E-mail app and setup your E-mail again and check if you can choose another notification tone for E-mail.

[Jaynio]

Hi Johan

That seems to have worked! Once I'd done that, I tried to set a sound again, and even though it doesn't give you a 'box' with a tick in to confirm it's saved your sound choice, it DOES work!  I'm now getting 'pinged' whenever I get an email!

Thanks for all your help - I appreciate it!

xx