My z3c touch panel spoilt after 9 months, and the replacement touch panel spoilt again 10 months later.
Both time the touch panel fail with same symptoms
* It starts without response on notification bar;
* After a week, no back and home buttons working;
* Tried a complete 'refactoring', unsuccessfully;
* Gloves mode is not a good workround (too buggy);
* Botton shortcuts working on lockscreen (calls, unlock or camera);
* Finally whole screen no touch response.
There are many people facing same touch issue but Sony still ignore the fact and says they look into cases individually on case by case basis.
Does any of other Sony phone have so many user complaints on same touch issues with same symptoms?
why the touch screen spoilt every year under normal use condition? as i mention this is my backup phone and mostly place on table. why i have to pay for a problem that is not my fault?
is it normal for a smart phone price 1800+ touch screen have to change every year?
why there are so many complaint about this model touch screen on sony support forum and other forum? all with similar symptom and touch screen spoilt within a year?
is it the touch screen factory defected item or is the phone design problem?
An expensive phone that gets broken under normal use circumstances. This is what Sony can provide.
No matter how I complained, they just refuse to take responsibilities. I accept the 50 percent discount on repair, but I also need a 12 month warranty on touch panel. Is it too much to ask for.?
I have lost confident to Sony touch panel, and its look like Sony also have no confidence on their own touch panel and refuse to my request.