Can't update to 23.0.F.1.82

[Amer-K]

Hi,

I wont be able to update my Z3 Dual to the new software update, I keep getting one of these errors:

- "Cant Download Mobile Software, please check internet connectivity". I am sure my internet connectivity is on and I get this alert when the download reaches to 97% of completion

- An error and PC companion asks me to download Sony Update Service Engine, and when I download it, Windows stops installing it giving a red alert that the sertificate of the installed program is corrupt

What should I do? I dont prefer to download the software from a different source then flash it. this means to re-install all apps once again and start from Zero !!!

Thanks

[Amer-K]

Hey.
I bought my Z3 Dual 2 weeks ago, and I received software update to the same build 3 times.. One time a week. And every time I have to update over the PC.. Is this normal that I receive an update to the same build 3 times in almost a month??
Thx

[Uliwooly]

That doesn't make sense, go to settings > about phone > check which version do you currently have, it could be just a server issue. 

[Amer-K]

I have 74 build and all the updates were 74 also.. And no changes were noticed.. I receive the update notification via Update Centre on the device, over PC Companion on PC and via Sony Support over e-mail..

[Uliwooly]

Just to be sure, you can contact your local Xperia Care 

http://www.sonymobile.com/global-en/support/contact-us/

[Amer-K]

This is in vain, I have pending cases with Xperia Care for over one month and I received nothing as a reply..

[Uliwooly]

You should try calling them instead 

[Amer-K]

I will try calling them tomorrow.. they are open Sunday till Thursday...

[Uliwooly]

Keep us updated 

[Amer-K]

Sony does not answer the call !!!!!!!!!

Anyways, new softare is already available 23.0.F.1.82, though i cannot download and install it i posted a new topic on that.