Can't end my phone calls.

[Sandrita83]

When I make a call on my Z5 compact the screen locks black and I can't use any function until the phone is hung up by the person on the other end of the call. I've done a full factory reset but it's not helped It's nothing with the screen sensor either. I have to force the phone to restart to end my calls (if the other person don't pick up and I have to end the call. Is there anyone else hav this problem?

[ChloeS]

Hi @Sandrita83

Welcome to the community! 

Sorry to hear about this 

Have you got a screen protector or case on the phone? If so, can you remove these and see if you still experience this problem?

Let me know 

[NeoBeum]

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@Sandrita83 wrote:

When I make a call on my Z5 compact the screen locks black and I can't use any function until the phone is hung up by the person on the other end of the call. I've done a full factory reset but it's not helped It's nothing with the screen sensor either. I have to force the phone to restart to end my calls (if the other person don't pick up and I have to end the call. Is there anyone else hav this problem?

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/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Impossible-to-make-or-receive-calls-and-screen-goes-back/