Join now - be part of our community!

black screen/restart/battery drain

SOLVED
chris1809
Visitor

black screen/restart/battery drain

I had been using my Z2 for 1 and a half year. everything goes very fine until dew days ago. It suddenly goes into blackscreen while pressing power button/ power + vol. up does not work. I need to dock/charge it for like few secs to make it "alive". I tried reset phone to factory settings, and it still the same. Tried repair through Sony PC Companion, but it takes FOREVER to download and i just give up this (I have totally no issue at all with my connection. I was browing youtube, playing games, scrolling facebook etc. without any internet latency problems so definitely will not be my network problem). Then today, it restarted again, so i tried docking it (it was abt 90% remaining). once i dock it, it displays with very low battery (its like less than 10%)..... so.... if there's any method to help?

1 ACCEPTED SOLUTION

Accepted Solutions
Phy
Legend
Legend

Contact Sony Xperia support to get your device inspected
http://support.sonymobile.com/global-en/contactUs/

View solution in original post

2 REPLIES 2
Phy
Legend
Legend

Contact Sony Xperia support to get your device inspected
http://support.sonymobile.com/global-en/contactUs/
Dwr20111
Visitor

What was the result of this because it's happening to me on that same phone 

thanks