black Screen on camera

[xxxlu]

Hi,
My camera isn't working anymore. When i open the camera, the screen stays black. The front camera is working. And if i use the diagnostic center, the app crashes. Does someone have this problem? Thank you

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Uliwooly]

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[SergioPL1]

Maybe before reformatting the phone try to clear Camera App memory. Settings / Applications / All / Camera / Force stop, clear data, reboot phone.

[xxxlu]

Thank you for your advise, but unfortunately it is still not working.... 

[xxxlu]

Nope.... 

[_alexdon_]

So you have tried the software repair?

[xxxlu]

Yes, I did.

[_alexdon_]

You need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[michal23]

Same problem...
Did the fix it?