Battery Issue

[Xmayn]

Hello,

Since about 2 months, my phone's battery doesn't last half a day. It started a bit before Nougat. I thought it was a material issue and decided to use my waranty to get a new one, but the issue came back.

When I check my Battery info I get (roughly translated from french) :

Screen 20%

Phone Idle 10%

Android System 7%

And then some Apps like Facebook Messenger etc.

Is it normal and could you help me please ?

Thanks

[Qipasa]

Send it back  to the store and buy an Apple device. (That is what I did after I send Xperia back to the store)

Cause seems like u will have a lot of issues if u cant solve this smiple task. 

That what I'm trying to tell Xperia dev. 

When customer buying a device he need to make a lot of stupid moves before it will work 

If u will keep this demo "on" ur battery will be dead in few hours.

I read a lot of topics on this forum. Seems like "retail demo" is not gonna be ur last issue

After that u will receive a lot of issues with the battery/calls/unsaved photos/updates

That is why u have to read forum before buying this product!

[Xmayn]

I don't see how it is helpful in any way. 

Had an iPhone, sold it, got this Xperia for months now.

What I'm telling you is that my device isn't in demo mode since the code is just offering to activate it. Hence the fact that it does not seems to be the issue.

Thanks anyway.

[CameronT]

@Xmayn, the information @Qipasa has provided is unrelated to the issue you are experiencing. Try to find the app causing your battery drain, or run the software repair using Xperia Companion.

@Qipasa, it sounds like your father purchased a retail demo unit. Using the code *#*#73556673#*#* (SELLMORE) will disable it.
For updates, some need to be applied before others can. I recommend you perform the updates using Xperia Companion.

Were there any actual issues he experienced with the handset?

[Xmayn]

Hi,

I deleted something ilke 15 Apps. Problem solved. I'm trying to figure which one it was by installing them one by one but no more battery issue so far.

Thanks !

[CameronT]

@Xmayn, Glad to hear you got it sorted out If you do find out what app it was please let us know as it might help some other people.

[Xmayn]

It seems that it was Microsoft Word.

Don't exactly know how but since I removed it everything is better...

[CameronT]

Hi @Xmayn,

Thank you for letting us know. I wouldn't have expected it from that app but if that has resolved it for you I am glad

[Xmayn]

Hi again. 

My phone started to annoy me once more. 

I didn't install any new app though. 

I put a screen of my phone at 50% battery (it lost 50% in 3h).

As you can see, almost all the battery used was due to some Android/Google stuff. Any help? 

[CameronT]

Hi @Xmayn,

The last thing I can suggest is running a software repair using Xperia Companion and if that doesn't help, talk to your Local support team to arrange a repair assessment.