Backup problem Z5

[Cs1575]

Hi

I got my sony xperia z5 a couple of weeks ago and encounter backup problem today. It was running as usual a week ago.

I went into Setting => Backup & reset => More => Manual backup 

then try to change the "where to store file" to my gmail account but it wont sign in.  It kept on saying "online account not signed in".  Not matter what it wont let me change to online account, although the backup account section has my gmail signed in.

My gmail account is signed in in the accounts section as well and I cant find any other area that I need to sign in.

Could someone please help.   This is the first time it happen since I got my z5..

Thanks thanks...

[Yuan1202]

If I log out

[Yuan1202]

Sorry wrong button. If I log out, the screen will hang there. Then I try to hit back button to go back to the upper level which is the root menu for backup and restore and click more setting again to go back in. And then I can see that I am logged out.

Same thing happens if I want to log in. The screen will hang and I have to go back and click back in again to see I am logged in.

Also I can not edit my backup files. When I click edit backup file it goes into a menu that shows my Google account. If I then click the Google account it will again just hang there and do nothing...

[Uliwooly]

@Yuan1202

This is quite odd, could you check on >>> safe mode

[Yuan1202]

Yeah just checked. Same issue....

[Cs1575]

I think it could be Sony upgrade problem....

My cousin who has the same phone has the same problem....

Hopefully Sony will update soon....

[zlatko32]

Same issue here.

[heshuimu]

I contacted the custom service which they did not even know what Xperia Backup and Restore is.
I guess the other thing we can do is just disable Xperia backup and use google instead.

[Orca]

Got same problem.

[Orca]

Fix it please

[manjotsc]

When ever I I select my google account account as backup and restore it's just freeze here for infinitive time. And I tried factory reseting my Xperia z5 didn't help. I am on marshmallow 6.0