Backup Problem - Freeze

[Kiu_RO]

Android 6.0.1

Starting about two-three weeks ago, i've noticed that automatic backup on SD Card is not working.

Backing-up Applications freeze always at 50%.

I tried a back-up via Xperia Companion, i choose only 'Settings' and 'Other', and somehow 'Other' is freezing.

What can be the cause? How can I investigate?

[Emil]

Hi @Kiu_RO,

I'm sorry to hear this.

It sounds like there is something in your device that cannot be backed up if it only works when you don't include the other category. I have requested more information regarding what is included in the Other category, I will let you know when I know more.

When you do a backup to your SD card, have you tried to uncheck the box for apps? Does the same thing happen then?

[Kiu_RO]

Is something very strange...

Last successful backup on SD Card, was on 12.09, all items checked

(i have scheduled automatic backup at 7 days, and starting from that time, nothing successfully).

Always at Applications, at 50% freeze.

Unticking Application check-box, create the backup with no problems.

I've tried to unninstall some apps, trying to imagine what app i have installed after 12.09, but it's more like a "guess" process, not something correct.

I don't know how to investigate at that percent 50 in fact what app is causin the freeze.

Or, do i have the possibility with a third app to investigate the exact date when a new app was installed. I'm thinking to try to disable all apps installed after that date, and to see if this solve the freeze problem at 50%.

Any help on this matter is really appreciated!

Thanks

[Kiu_RO]

Very strange situation: i also try to manually create a backup, only 'Applications', and i've changed the location, this time online account, not SD Card. The backup freeze from begining at 0% (not 50% as in the situation of SD Card)...

What could be the reason, is something behind blocking this...?

[Kiu_RO]

I accidentally discovered another thread similar with this, and sad to say, was marked as solved, but NONE of the solutions / ideas proposed there are in fact working...

/t5/Xperia-Z3/backup-on-each-file-stops-at-50-precislely/td-p/1146888/page/3

[Emil]

The Other category performing a backup using Xperia Companion is simply all other applications that are not included in the first categories. This includes any third party application installed on the device that supports Backup & Restore.

If you experience that the backup fails when Other is selected you can try the following.

• Make sure that the software of your Xperia device is updated.
• Unmark the Other category and try again.
• Once this failure has happened, the device must be restarted before retrying, otherwise it is going to continue to fail any kind of backup.

[Kiu_RO]

I followed your instructions, still no changes.

Backup is freezing, either on phone or via Xperia Companion...

[Kiu_RO · Accepted solution]

Problem solved! (08.01.2017)

Launching Xperia Companion, i have updated to last version (1.9.2.0), and try to backup only Other, like usually update failed, but this time indicating me the application causing the failure.

I have uninstalled the app (My Vodafone in my case), and after that i successfully made a full backup of everything both on Sony Device (using standard backup app) and using Xperia Companion.

So, thanks Sony for the update of Xperia Companion, nice job!