Album App Problem??

[rimas1618]

I have downloaded movies from Video Unlimited but in album app it showing black icons . it doesnt show the movies picture. please help.

[jimmy97]

Hi,

Im using a Xperia Z Ultra in Malaysia and i have this problem in my album. 

A handful of my videos are only showing black screens and everytime i try to play it my phone jams and i have to restart it manually. This happened either after my latest update of software or latest update for the Album application from Sony.

Please fix this and a fed back would be appreciated.

[Sam]

If you transfer the videos to a secondary device such as a PC do the videos play without a problem?

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[YKTan9]

Hi Sam, can you elaborate? I am happy to work with you to troubleshoot. I too am having the same issues with hang/lockscreen, album, movies right after the 4.3 update (never happened even once before this).

Cheers

[zero_kirky]

My issue with the album app/movie app started when i upgraded my firmware to 4.3 just a week ago.

I used to be very satisfied with the album and movie app with the previous firmware version. Everything was smooth, all the thumbnails show clearly and even with the animation, it has no problem at all. But when I upgraded my firmware, whenever I open a photo or a video (more on videos than photos) the phone just hangs and leaves a black display (dark dark gray). And btw, the thumbnails also has trouble showing.

This bug annoyed me that I was forced to reinstall the firmware through Sony PC Companion, after the update my phone went back to the factory settings (i was not able to back-up my latest contacts and calendar, which forces me to use my 2013 back-up) and these two apps performed better than the previous version 4.3. But definitely not better than the 4.2.2 firmware still.

Today, the update center prompted me that there's an album upgrade, then I quickly updated my album then the problem came back! I am not able to play even low-res videos, and it keeps hanging (asking me to WAIT, REPORT or CANCEL).

I tried doing the CLEAR DATE through the settings menu, and I also did try uninstalling the update, but this did not work for me.

Is there any patch or way that I can fix this issue?

Thank you.

[siddu]

I had recently updated album app from update center,now the album app is not displaying thumbnails of pictures and videos,and everytime I try to open the album app,my phone hangs out and doesn't respond for a while.I cleared album cache,media manager cache.but still the problem continues.Iam using xperia z with 4.3 jellybean

[yaso]

I have A problem with album application on sony xperia Z when I started it it does not start and give message

unfortunately , album has stoped please any one help

[_alexdon_]

Settings-apps-all-album,clear data.

[mar1te]

Hei!

i wanted to edit my photo but i accidently choose the wrong editor of the two options and clicked always. How can i get my photo reactor back to work? 

[_alexdon_]

Go to settings-apps-all-album,clear defaults.

[Alexander1]

Hi, you have to clear defaults for the app that you have selected as always. So open settings > apps > tap the app you selected as editor > clear defaults.