After Android Update - Cannot get into mobile Xperia Z2

[rockhuehnchen]

Since I cannot find my first post I'm trying again....

Hello there!

I just updated my mobile phone via WLAN. After that it said I changed my SIM card. Which is not true. Switched it off and on: I type in my SIM Card password and it wants another password. And I have absolutely no clue which one.

I use the AVG Anti-Theft-Protection. But this doesnt seem to be the required password. I tried it. I also tried to remove the SIM card and put it back. The problem still remains.

So I can only use the emergency mode. Heres a picture of what the start-screen looks like now:

This is what I am asked for when I touch the screen (it also says "To unlock swipe screen")

Both is german. In the middle of the first picture it just says "Connected to PC" - But my PC cannot find the mobile since it's only on the emergency mode.

Second picture just says "Please type in password".

I have absolutely no idea what to do.

[Rickard]

I suspect this is AVG. Have you tried this: https://support.avg.com/SupportArticleView?l=en_US&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-f... ?

[rockhuehnchen]

Thanx for the quick response!

Yep, I tried that too. The problem still remains. The screen also looks different when AVG asks for the password. After I use that one it changes to the same screen as in picture two. And the AVG password is false it says.

[Rickard]

But you didn't have any PIN or password set for the lock screen before the update? The phones builtin PIN/password security for the lockscreen should not be able to enable itself by a software update.

Do you have myXperia enabled? If so, try locking the phone with another password from myxperia.sonymobile.com. You can also try changing it using Android Device Manager on android.com/devicemanager

[rockhuehnchen · Accepted solution]

Okay, finally I got it: It wanted the "old" or better "first" password I used for the AVG Anti-Theft-Protection. Pretty glad I still knew it...

Thanks for the support anyway

[Rickard]

Glad to hear you managed to solve it